Effective Date: 21/05/2025

At ClayCoded, accessible via www.claycoded.com, we value your privacy and are committed to safeguarding any personal information you provide to us. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and the choices available to you regarding your information.

We aim to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

1. Information We Collect

We collect personal information from website visitors when they choose to get in touch with us. This may include:

• Full Name – so we can address you appropriately
• Email Address – to respond to your enquiries
• Phone Number – should you wish to be contacted via telephone
• IP Address and Device Information – collected automatically through analytics tools like Google Site Kit, which helps us monitor website performance and user engagement

We do not collect financial or payment details directly. Any transactions are securely handled via third-party platforms (e.g., Stripe) without data being stored on our website.

2. How We Collect Your Data

You provide data to us directly when:

• You fill in a contact form on our website
• You correspond with us via email or phone
• You browse our website, which automatically collects technical data through analytics tools

We do not use newsletter sign-ups, account registrations, or marketing forms at this time.

3. Why We Collect Your Data

We collect and process personal data for the following legitimate business purposes:

• Responding to Enquiries: To communicate with you about your requests, questions, or services you may be interested in.
• Customer Support: To provide assistance if you have contacted us about a specific issue or query.
• Website Improvement: To analyse how visitors use our website and identify areas for enhancement.
• Record Keeping: To retain correspondence for business reference and service history.

We do not use your personal information for direct marketing or automated decision-making.

4. Sharing and Disclosure of Data

We do not sell, rent, or trade your personal information to third parties. However, we may share limited data with trusted third-party providers for operational purposes:

• Google (Site Kit): Used for collecting anonymous analytical data about website performance and visitor behaviour.
• Stripe: If a payment is initiated, Stripe handles all sensitive financial information. We do not access or store card details on our servers.

These providers are GDPR-compliant and handle data responsibly under strict contractual agreements.

5. How We Protect Your Information

We take data security seriously and implement appropriate technical and organisational measures to protect your information:

• SSL Encryption: All data transmitted via our website is secured with HTTPS encryption.
• Secure Hosting: Our website is hosted with reputable UK-based providers offering firewalls and security monitoring.
• Access Restrictions: Only authorised team members can access personal data collected via the website.

Despite our best efforts, no method of transmission or storage is completely secure. If we become aware of a data breach, we will notify affected individuals as required by law.

6. Data Retention

We retain submitted contact form data and related emails for as long as necessary to respond to your enquiry and maintain business records.

If you would like us to delete your information, you may request this at any time (see Section 9).

7. Cookies and Analytics

Our website uses cookies to collect anonymised visitor data. These cookies help us:

• Understand which pages are most visited
• Track user navigation patterns
• Identify performance issues or areas to improve

We use Google Site Kit, which may place cookies on your device. These cookies do not personally identify you.

Cookie Notice: We currently do not display a cookie consent banner but are reviewing this to meet UK and EU compliance. You can manage your cookie settings in your browser at any time.

8. International Data Access

Although we are a UK-based business serving primarily UK clients, our website is accessible globally. As such, we take reasonable measures to comply with international privacy standards, including the UK GDPR and similar legislation in the EU.

9. Your Data Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Restrict or object to the processing of your data in certain circumstances

To exercise any of these rights, please contact us at:

Email: hello@claycoded.com
Subject Line: Data Protection Request

We will respond to all requests within 30 days and verify your identity where necessary.

10. Children’s Privacy

Our website is intended for use by adults and businesses. We do not knowingly collect data from children under the age of 13. If we become aware that such data has been submitted, we will delete it immediately.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our business, legal obligations, or website features. Any updates will be published on this page with the revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please get in touch:

ClayCoded

Email: hello@claycoded.com
Website: www.claycoded.com